Delivery options
Inform customers about the available delivery options. Provide them with information on the expected delivery time and any additional services they can use, such as express shipping or parcel tracking.
Returns: simple as pie
In-store returns
Inform customers about return options. For example, whether they can return products to any physical store.
Online returns
Suggest to customers to select the item they want to return, print the prepaid label, and drop it off at the post office.
Express pickup
If there is an option to arrange courier pickup by phone or by filling out a pickup form, offer customers this possibility.
Product exchange
If you allow product exchanges, this can be a nice alternative to refunds. Explain to your customers how to choose a better size or provide any other instructions they may need.